Refund policy

Return & Exchange Policy

At FADROX, every product undergoes a thorough quality inspection before dispatch to ensure it reaches you in excellent condition. We are committed to delivering high-quality products and providing a hassle-free resolution if a genuine issue occurs.

Eligibility for Return & Exchange

We accept returns and exchanges only if:

  • The product is received damaged.

  • The product has a manufacturing defect.

To be eligible, you must:

  • Report the issue within 48 hours of delivery.

  • Provide your Order ID, clear photos of the product, and an unboxing video for verification.

  • Return the product in its original condition, unused, unwashed, with all original tags and packaging intact.

Return & Exchange Process

  1. Contact our customer support within 48 hours of receiving your order.

  2. Our team will review your request and verify the issue.

  3. Once approved, we will arrange the return and initiate the exchange.

  4. The replacement will be processed within 2–3 business days after approval and is typically delivered within 4–7 business days, depending on your location.

Non-Eligible Returns

Returns or exchanges will not be accepted for:

  • Change of mind.

  • Personal preferences.

  • Incorrect size ordered by the customer.

  • Normal wear and tear.

  • Products that have been used, washed, altered, or returned without original tags and packaging.

Important Notes

  • Delivery timelines may vary due to courier delays, weather conditions, or other circumstances beyond our control.

  • FADROX reserves the right to reject any claim that does not meet the above conditions.

  • By placing an order on our website, you agree to this Return & Exchange Policy.